Ryanair

The app is totally broken. It says I don't have any bookings. When I retrieve the booking it says that it was added successfully and yet it doesn't appear in the app after I close the window. I had to check in from the web browser, then retrieve the booking again, so I can see my boarding pass and make a screenshot. This is ridiculous as you downgraded user experience immense by forcing users to use the app. Imagine I could receive my boarding pass per email and not deal with this nonsense.

Updates for a delayed flight were inaccurate or non-existent. We were told that our flight would be delayed 12 hours but the app showed departed. When following up an expense claim, I could not see the complete conversation, only the most recent update. There is no clear access to a complaints procedure. I find the whole interface difficult to navigate apart from access to the most obvious features.

It's a drag that check-ins are only possible using this app. I don't want to install an extra app for every airline, I am using. When trying to check-in via guest account, something went wrong. So I tried creating an account which didn't work, because the app told me my email address was wrong. Trying it again and again didn't change anything. When I finally tried checking in via a guest account again, the app told me that the check-in is already closed. I had to pay 55€ for the late check-in