
Iruwen Evillan
Generally good app. Two annoying issues atm. 1) when opening the app via notification, recordings can't be played. 2) notifications are only delivered for the last connected server. When switching servers, you're asked to log out, effectively disabling notifications. I have surveillance systems in different locations, so that's really annoying.
4 people found this review helpful
Synology Inc.
January 14, 2022
Dear User, the notification problem is identified. We will fix this problem in the future release. And your request has been recorded. Thank you for the kindly feedback. We will keep working hard to make DS cam better.

Van Hadden
- Flag inappropriate
- Show review history
Update august 2026: it no longer takes a full minute to open a video stream! Only took several updates after they responded to the 2 star review with "just update, it's fixed," which is why only 3 stars now. Over time this app's retrevial of video has become so unresponsive as to be practically unusable. Video works fine when accessed by web client, takes multiple minutes to load anything in app.
2 people found this review helpful
Synology Inc.
April 20, 2026
Dear User, this issue has been fixed, please update DS cam to the latest release version. If you still have any question, you can submit a ticket to our developer team via https://sy.to/support2svs. Thank you for the feedback. We will keep working hard to make DS cam better.

Javier Bruno (Derp)
- Flag inappropriate
- Show review history
It used to work great, but a late update in the past month made it unusable. It freezes all the time and is barely responsive. Nothing changed on the NAS and desktop, and web access works. The app is still using hardware decoding, but somehow it's lacking resources or something. I purchased 8 licenses to use this NAS, a lot of money, and a year later the app can't be used. Dear Synology, NO, THE ISSUE WITH THE LAG HAS NOT BEEN FIXED. 06-2026 also you can disable cameras but no enable them. NICE
7 people found this review helpful
Synology Inc.
July 3, 2026
Dear User, we apologize for the inconvenience. We can help you if you submit a support ticket so our development team can help to resolve the issue? Simply open DS cam and hit "Setting>Contact support" or go to https://sy.to/support2svs. Once you open a ticket, you may paste the ticket number here for us to ensure the issue has been resolved.