
Manuel Reese
- Flag inappropriate
- Show review history
No matter how often I press trust this device I generally have to put in OTP codes at least twice, usually more times, before I can start using the app. Recently it says "no internet connection" most of the time even though there is wifi and cellular internet connection available. It gets more and more unusable. Edit: it somehow has gotten worse. OTP codes at least 4 times, "trust this device" has absolutely no function, it does not even remember the device for one day. Close to useless.
5 people found this review helpful

Erik Mattarei
- Flag inappropriate
- Show review history
I like the App, but there are some things that annoy me about it. The first thing is the way how you entable the shared folder. That is way harder then it has to be. The 2nd thing is the recognition of people. It's works pretty decent, but it's annoying that you can't tag people in pictures that either didn't got recognised or got wrongly recognised. Please add that you can manually select who is in the picture. +please add the recognition of pets (cats and dogs at least)
14 people found this review helpful

Graham Dodd
- Flag inappropriate
- Show review history
Why has Synology replaced Moments with this! Now I have no more People or Places, all albums have gone. Please bring back Moments or at least fix this App so that it can read all the Albums I previously had. Don't install this App until they fix it. Update: Ticket opened, very quick response from support, problem was wrong permissions on the Shared Folders
Synology Inc.
March 9, 2022
Hello Graham Dodd, I am sorry for the issue occurred. To further investigate the situation, please help submit a support ticket via the link: https://account.synology.com/support/create/ticket Our support engineer will get back to you shortly. Thank you.